I appreciate the complete details you've shared, @ekramber.
Let's perform additional troubleshooting to rectify this unexpected behavior while using the pricing level feature.
First, let's make sure that your QuickBooks software is updated to the latest version. This makes sure that the program displays the latest foreign exchange rate and downloads needed patches to resolve unexpected behavior.
- Open QuickBooks.
- Choose the Help menu.
- Select Update QuickBooks.
- From the Update Now tab, click the Get Updates button
Once completed, make sure to restart QuickBooks to ensure that all components are updated. Then, you can try managing your items price level.
However, if the issue persists, let's run the the Verify and Rebuild tool to isolate this unexpected behavior. This is a built-in tool that auto-detects and auto-fix data damage issues within QuickBooks.
- Open your QuickBooks company file.
- Choose the File menu.
- Select Utilities.
- Click Verify Data.
- Pick OK when you see the message QuickBooks detected no problem with your data. You may continue using your company file.
Once the Verify finds an issue with your QuickBooks data, you will be prompted to Rebuild Now or View Errors. You can refer to this article for more detailed steps: Verify and Rebuild Data in QuickBooks Desktop.
Always feel free to leave a comment below if you have other questions or concerns. I'm always here to help.
