Hi Ailene,

This is not true.  I've had 3 calls and multiple emails with support (see my posts above).  They will NOT review WITH ME the questions and responses.  They simply listen to me, allow me to submit documentation, and then email me back to say there is nothing they are willing to do. 

This is crazy.  I have worked for years in academia, certification programs, and business.  I have a masters degree and other certifications.  I have never encountered anything like this.  It is a terrible process and I am not sure I can continue to work with Intuit because of this.