I had a 3rd call and several emails with QBO.  Yet again they responded that there is nothing they can do.  I have to retake the exam after the 60 day waiting period.  No one would review the specific questions and answers with me.  No one would respond directly to my thorough documentation that I provided to them 3 times.  I am very disturbed by this and not sure if I will retake the exam.  What is the point?