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Rose-A
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Allow me to step in and help you further in deleting the time charge and an old employee, rebecca39.

 

I appreciate the screenshot you've provided. To ensure you can delete the old employee in QuickBooks, you might want to ensure that all the unbilled charges are linked to invoices. This way, all the transactions were zeroed out and you're able to delete the employee.

 

However, if you're still getting the same result, I'd suggest getting in touch with our QuickBooks Online Support to have this investigated.

 

Unlike in this public forum, they have the tools required to perform any escalations in the system whenever necessary on your behalf. Here's how to get a call or chat from us:

 

1. Click the Help (?) icon.

2. Choose Contact Us.

3. Enter a  brief description of your situation in the What can we help you with? area, then click Let's talk.

4. You'll be presented with a few options for connecting with Intuit. Select Get a call.

 

To know more about the time tracking feature and its process, check out the following write-up: How to turn on and set up time tracking.

 

Kindly update me on how the calls go by adding another comment below. I want to make sure you're all set, and I'm here if you need further guidance. Have a great day! All the best.

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