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Replying to:
MariaSoledadG
QuickBooks Team

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I've got you covered, Revere568.

 

Generally, you'll always keep getting this error if you're not having the latest payroll updates. You can re-enter the service key and double-check if you're still getting the error. To do this you can follow the steps below:

  1. From the Employees menu, select My Payroll Service, and choose Manage Payroll Service.
  2. Select Edit, and take note of the service key.
  3. Re-enter the information again, click Next.
  4. Click Finish.

QuickBooks Desktop downloads the latest tax table and verifies your payroll subscription. If you're still unable to get the latest payroll updates, you can manually download them instead.

 

However, if the same thing happens, I recommend reaching out to our support team to investigate this further. They have the tools to pull up your account in a secure environment and check what's happening to your account.

 

If you're new to payroll, here's a handy guide that will help you set up your payroll so you can pay your employees. Please read this article: Get started with Payroll.

 

Feel free to let us know if you have any other concerns about payroll. Don't forget, the Community is here 24/7, just drop a line and I'll get back to you.

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