Thanks for joining this conversation, @epodowd0308.
If you already followed the steps shared by my colleagues in this thread and the issue persists, I highly suggest contacting our Phone Support team. They have tools that can pull up your account in a secure environment and check the cause of this odd behavior. This can also perform other troubleshooting steps if necessary.
Here's how to reach them:
- In QuickBooks Online (QBO), click the Help (question mark) icon at the top right.
- Enter your concern, then select Let's talk.
- Select Contact Us to connect with a live support agent.
- Choose a way to connect with us.
For more insights about what to do if you can't sign in to your account, check out this article: Get help if you can't sign in to your account.
For tips and other resources, I recommend visiting our website for reference: Self-help articles.
Please let me know how the call goes or if you have any other concerns. I want to make sure everything is taken care of for you. I'm always here to help. Have a good one!
