Thanks for the quick reply, @coffeelady1.
I appreciate you for providing additional information on your concerns.
Let's make sure that you've logged in as a Master Admin to isolate the issue. For more information, check out this article: QuickBooks Desktop Users and Restrictions.
If the issue persists, I'd highly suggest communicating with our Technical Support again. I know you've already called in with our support regarding this. Although they have available examine the main cause of the problem. Also, can create an investigation if necessary.
I've also added articles about checking antivirus, right networks, and other topics.
Please let me know how the call goes. I want to ensure this will resolve as soon as possible, so you send emails to your clients anytime. keep safe!
