The express pick-pack form is the same as the sales order form used in the QuickBooks template, @Florina.
You'll want to create a new sales order template and add the custom field. This is to check if the template is damage or not.
To do so:
- Go to Lists.
- Select Templates.
- Scroll down to the Templates drop-down, then New.
- Choose Sales order. Hit OK.
- In the Basic Customization window, add or insert your custom field.
- Tap OK.
After creating a new template, go back to the Sales Order Fulfillment Worksheet page and then the Express pick-pack tab. If the new template is working, you can run the Verify/Rebuild Data Utility tool. These tools self-identify the most commonly known data issues within a company file, and self-resolve most data integrity issues.
Please refer to this article for the detailed steps: Verify and Rebuild Data in QuickBooks Desktop.
Additionally, here's a link you can use if you need help with other tasks in QBDT. Just browse for topics that suit your concern.
Let me know if you still have questions or concerns with pick list or sales order templates. I'm always here for you. Take care and have a wonderful weekend.
