It isn't the kind of experience that we want you encounter, Amandaslicklicksicecream.

You can have the Master Admin access by reaching out to your accountant . Then, let them transfer the role to you.

If you're unable to get in touch with them, it would be best to contact our Phone Support team. From there, you can request to be the master admin. You can do that by clicking the ? Help button.

Take note, you'll have to gather documents as proof of the ownership of the company.

I've added this article that has detailed information on what documents are needed: Request to be the master admin or primary contact.

I'm just around if there's anything that I can help. Keep safe!