Thanks for joining the Community, jn297658.
 

I've reviewed our ongoing/solved investigations and can confirm there's currently no records of subscribers reporting that their W-3's View button isn't working as it should.
 

If you're unable to view/print your W-3 form after performing MirriamM's browser troubleshooting steps, I'd recommend getting in touch with our Customer Care Team. They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.
 

You'll be able to reach them while you're signed in.
 

Here's how:

1. Use the Help (?) icon.
   
2. Choose Contact Us.
   
3. Enter a description of your situation in the What can we help you with? field, then click Let's talk.
   
4. Select Start messaging or Get a call.
   

Be sure to review their support hours so you'll know when agents are available.
 

Please feel more than welcome to post a reply if there's any questions. Enjoy the rest of your day!