2/2/2021

We have used a PO Box since our business began over 15 years ago.  We E-file all of our Payroll and Year-End Reports with that PO Box as our mailing address, which is allowed.  QBO insists on having your physical address if you are to have Direct Deposit for your employees, which is fine.  BUT for the 4th Quarter Reports and for all of the 2020 Year-End Reports (W-2s, Contractors, etc) which we E-filed, QBO took it upon themselves to use our  Physical Address instead of our PO Box. 

We never changed anything as it has been setup that way in QBO for over 10 years.  However, the Filing Address is now our physical address and QBO says we must leave it that way or we are not in compliance with them.  If we are not in compliance with QBO, they block you from running payroll, E-paying and E-filing.  Thus you MUST now have a physical address which goes on all of your forms.  Although I need to check, I may need to Amend all forms due to the incorrect business address QBO inserted.

Our business is such that the employees go directly to the storage unit that holds our supplies and from there to whatever job they are on that day.  Our office is not located at the storage unit, but instead we work from our home office.  We did not want our employees or the contractors knowing where we live, but now that QBO gave everyone our physical address, they do.  I have spoken with QBO regarding this and they say there is nothing they can do as this is a decision that goes for everyone.  

We don't mind having our physical address listed for Direct Deposits as that is understandable for QBO to have that, but why must they insist upon using our physical address for filing our Quarterly and Year-End Reports, especially when that is not how we are listed with any of the agencies?

Does anyone have any idea what to do about this?  Is anyone having this same problem with not wanting a physical address showing on your W-2s and 1099 NECs?