I'm here to help you sort this out, marigold.
If you're done following the steps shared by my colleague and got the same results, I suggest contacting our QuickBooks Support Team. They are equipped with tools that can securely look into your account and determine the main cause of the issue. Also, they can open a ticket to send your file to our Data Services Team for repair.
Here's how:
- From the Help menu, select QuickBooks Desktop Help.
- In the Have a Question window, scroll down to click the Contact us link.
- This will display the Contact Us screen.
- Go to the Tell us more about your question section to enter the issue or topic in the field box.
- Click the Search button to display the Start a Message button.
Additionally, you can check out this link for additional reference when preparing your year-end tasks: QuickBooks Desktop Year-End Prep and Resources.
I encourage reaching you to us if you have other concerns or questions. We're always here to assist you.
