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Thank you for responding back to us and doing those troubleshooting steps, sparkerart. For this situation, it would be best to contact our Support Team to investigate the matter further. Since you are having problems logging in, I recommend that you see the QuickBooks Online test copy and do the same procedure to get in touch with us or use our chat feature. Here's how:
- Click this link to take you to the Test account and place a checkmark to confirm you are human.
- Go to Help ( ? ) and click Contact Us.
- Enter your concern, then select Let's talk.
- Choose a way to connect and add your contact information:
- Start a chat with a support expert.
- Get a callback from the next available expert.
Please let me know how the conversation goes. If you have any questions or other concerns, simply comment below. My team and I will be here to help you out! Take care.