Thanks for joining in this conversation, @sparkerart. I want to ensure you can access your account to view the 1099 your employer has sent you. 

It could be that your email has previously signed up for any of Intuit's products. That's why the system has prompted you that you already had one. 

Good point on successfully resetting your password. Now, let's fix the error you're getting by performing some basic troubleshooting steps. 

First, let's use a private browser or incognito window to eliminate any browser history that may cause a glitch inside QuickBooks. You can refer to the following keyboard shortcuts below:

• Google Chrome: Ctrl + Shift + N
• Microsoft Edge: Ctrl + Shift + P
• Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

If this fixes the issue, close out the private window and clear the cache on the regular browser. Otherwise, use other supported browsers to help narrow down the cause of this behavior.

If you have any other questions or concerns, don't hesitate to ask. I'll always be around to help. Have a great day!