Thanks for getting back to this thread, @Coco-B.

Let me add more details with regards to printing 1096 in QuickBooks Desktop (QBDT). 

Even if you don't have a payroll subscription, you should able to print the form.

Since you've already performed the troubleshooting steps provided by my colleagues above, I'd recommend reaching out to our customer support. This way, they can perform a screen-sharing session with your account and check where might this coming from.

Here's how you can reach out to them: 

1. Go to the Help icon and select QuickBooks Desktop Help.
2. Click Contact Us.
3. Write your concerns in the description box, then select Continue.
4. Select which one of the support options you'd like to use.

You can also check out our support hours to ensure that we address your concerns on time.

Let me know how it goes by adding a comment below. I'm more than happy to lend a helping hand. Keep safe!