Because this was the first time that I have received a fraudulent call from someone claiming to be from QB and informing me that they were having difficulty renewing my subscription. After searching the forum, I didn't find any other posts with this subject, so I decided to post my experience to inform others who might have a similar experience.

The response from MarshallA that QB will never make an unsolicited call about subscription renewals provides additional useful information to my post, so thank you.