Hi there, @LJRock.
I recommend contacting our Customer Support Team again, as they have the tools to pull up your account in a secure environment. The option to call is available during their office hours: 6:00 AM-6:00 PM PT Monday-Friday. Rest assured, we will resume normal hours as soon as possible.
- Open QuickBooks.
- Click Help, then choose QuickBooks Desktop Help.
- Press Contact Us.
- Enter your concern, then hit Continue.
- Select a way to connect with us: Start messaging with a support expert. or Get a callback from the next available expert.
You can also use this link to connect with us: https://help.quickbooks.intuit.com/en/contact.
Please take note that it may take a few minutes to connect with our agents as we are receiving a high volume of calls and messages.
Your patience and understanding are greatly appreciated as we work to keep our staff safe. The Community is open to help you in completing your task with QuickBooks, so please don't hesitate visit us again.
