Thank you for the note but disappointed there's no resolution. Phone and chat services aren't available now and I find it hard to believe that a desktop version requires internet....and with that, a specific internet browser. If we wanted to be online, we'd use that version or option. There must be a different way. Even more bummed we're unable to return the product so we're now out $200 with no solution, no product that can be used and hours wasted.