Hi there, raes88.

Thanks for letting me know about the updates you have with the support team.

Allow me to share some details about the workflow available about the first concern you've mentioned. You may refer to the previous post that my colleague James Paul shared. Also, I'd recommend speaking with your accountant to ensure that your books are accurate, they will also help you with entering information on how the money goes around when using a credit card to grant pre-pay for inventory items.

Yes, you can scan using a barcode scanner. However, it should be compatible with QuickBooks Desktop Enterprise. See below for your reference:

• It supports EAN-13 (International Article Number, formerly European Article Number) and Code-128 barcodes
• It produces a single carriage return at the end of the barcode.

Other that, we've also added 3 Bluetooth barcode scanners for the Advanced Inventory Pick/Receive functionality. More details about these scanners is discussed here: Bluetooth Scanners for Advanced Inventory.

Check out these articles about barcode scanning for more details: Set up and use barcode scanning in QuickBooks Desktop.

Also, about the replacement of the damaged item, let's say it has been paid by the customer and you're going to give a new one. You can record a "Zero" credit memo and apply this to the new sale (new item being replaced). You may also share this method with your accountant. I've added this article for more information: Give your customer a credit or refund in QuickBooks Desktop for Windows.

I've included our page about income and expenses for help articles of your future tasks.

You are always welcome to tag my name in the comment section if you have other QuickBooks-related questions. I'd be happy to help. Take care.