I'm relatively new to the ProAdvisor "Club" - joined in late 2018, I think. I'm a huge QBO user, as that is what I suggest to my clients unless it for some reason won't suit their business.

I LOVE the QBO software - they are adding features often that really make bookkeeping easy and streamlined; I've made a couple of suggestions via their feedback links in-software, and both of them have been implemented and save me and my team tons of time each month.

I'm a QBO evangelist...until I need their support for something. And I can honestly say I have never seen such terrible support from a company their size. I do not understand how they can invest so many resources into development, and absolute crap into support. They are literally losing clients over this - I've had two clients who have insisted I remove them from Intuit products because of bad customer service. Yes, I have clients willing to go through the pains of converting to a new PAYROLL system mid-cycle to avoid QBO and QBO Payroll support. You know things have to be terrible for folks to take that step. 

I truly do not understand how Intuit leadership is not deeply, deeply ashamed at this:

https://www.consumeraffairs.com/computers/intuit_quickbooks.html?page=14

and this 

https://forst.tax/reasons-quickbooks-sucks/

and this 

https://www.trustpilot.com/review/quickbooks.com

And that's from a <5 minute Google search. I simply do not understand the thought process here. Heck, Intuit, hire me to fix your customer support...I can't do worse than they already are doing.