You're preaching to the choir...I had to call practically everyday, INSIST upon speaking with supervisors to get my issue resolved.  I finally spoke with someone who actually gave a darn about my issue...for the longest time, THEY WOULDN'T EVEN TELL ME WHAT THE PROBLEM WAS.  They just stated I wasn't adhering to their policies...??  I was happy to adhere, JUST TELL ME WHAT I'M DOING WRONG.  It was brutal...what are we paying so much each year for?  I'm happy to "tow the company line", just tell me what dang line to tow.