I had something similar happen to me...except I wasn't even notified. Just went out there because I realized I hadn't received any new leads lately...and found out I WASN'T EVEN IN THE DIRECTORY!

Did what they said, sent them a copy of my DL...and they said my profile would be confirmed and published within 5 days...it's now 7 and counting, and zero communication from them. 

And sure, I "could" call customer support, but I have yet to have a conversation with them that lasts less than an hour - minimum, and I'm sorry, but that's a lot of time to explain and reexplain my issue...half the people I talk to are not even aware of the ProAdvisor program. 

My A-#1 complaint about Intuit is their lack of email support. Or support in any form, really. Every great once in a while, I will get a fabulous customer service rep who knows exactly what they are doing...but they are few and far between. Few and far between, my friend.