Thank you for the reply, but I do not think you fully understand the situation because your answer does not answer my question.
A Sales Receipt is the proper transaction type to use because the customer has agreed to pay a fixed amount on a recurring basis. We therefore set up a Recurring Sales Receipt Template to process the transaction and payment. Their intention and mine is that they be charged AUTOMATICALLY on that day.
So far as I know, an Invoice will not work for this purpose.
Please review the three situations:
a) The recurring sales receipt template doesn't have a payment method set.
b) The recurring sales receipt template has a payment method set, but doesn't have the "Process Payment" box checked
c) The selected payment method fails when the sales receipt is generated.
Both A and B are mistakes on our part to not ensure the template is properly set. But this does not excuse the fact that THERE WAS NO PAYMENT and therefore THE SALES RECEIPT SHOULD NOT BE MARKED AS PAID.
So far as C is concerned, failed payments happen in the normal course of business.
So in all three cases, showing the Sales Receipt as Paid IS NOT CORRECT GAAP ACCOUNTING, and therefore a BUG that must be fixed.
So here are my three questions again
- When will Quickbooks fix this VERY OBVIOUS BUG?
- How can we generate a report of all Sales Receipts that show as PAID but are actually NOT PAID?
- How can I apply a payment to a Sales Receipt that shows as paid but is not actually paid?
For 1) this is a VERY bad bug that really needs to be fixed.
For 2) Are you sure you can't think of any creative way to maybe run two different reports that we can correlate in order to find problems like this? Isn't there some Cash Receipts or Payment Methods report we can run to show actual revenue received to compare to billing? Or anything? Please think creatively.
For 3) You didn't answer this question. I now have over dozen of these sales receipts that show as PAID but are not. Assuming that I can get the clients to pay me, HOW DO I CORRECT THIS PROBLEM in Quickbooks so that the work we've done for the clients show as paid?
I look forward to solutions to these problems.
Thank you.
-Mark
