Why do sales receipts that are UNPAID show as PAID? This has caused a nightmare as we try to clean these up. This can happen if:
a) The recurring sales receipt template doesn't have a payment method set.
b) The recurring sales receipt template has a payment method set, but doesn't have the "Process Payment" box checked
c) The selected payment method fails when the sales receipt is generated.
In ALL cases, the Sales Receipt shows as PAID but it IS NOT PAID. No payment has been processed. So when we look at A/R, or the client's transaction list, we have NO CLUE that the payment was not made.
Here's a screenshot of one client's 8 transactions, all of which are unpaid, but show as paid (purple box): https://prnt.sc/w9xez9
And here's a screenshot of the Sales Receipt itself, which ALSO shows as paid (purple arrow), but is Unpaid (red arrow shows no payment method): https://prnt.sc/w9xjah
You can imagine the anger this creates in clients who, as in this case, are going to be told that they owe for eight months of service.
My questions are these:
- When will Quickbooks fix this VERY OBVIOUS BUG?
- How can we generate a report of all Sales Reciepts that show as PAID but are actually NOT PAID?
- How can I apply a payment to a Sales Receipt that shows as paid but is not actually paid?
Thank you.
-Mark
