@JasroV 

And now we have another customer site with QB Enterprise where the program forces a user to update, and some of them have and some have not and now we have disruption among the 10 or so users.

Please answer my original question. Is this the new normal or was this a one-time thing? I hope it is not the latter - we schedule roll-outs of updates not haphazardly do them as this is forcing us.

I would appreciate response that addresses the actual issue, not a parroted canned response that does not apply. We have been supporting QB for many years so I do not need instructions on how to uninstall and reinstall a program, I want to know you are not going to force updates like this, and if so, how we can get around it.