Thanks for the reply, superjtrdr.

I understand that you need to bring in the bank transactions to QuickBooks Online. Since you troubleshot the browser, checked the bank's website, and disconnected the bank already and this behavior persists, it's best to reach out to our Customer Support Team. They can conduct further investigation to see what's the reason behind this issue.

The new "Help" menu interface: 

1. Click the (?) Help icon and choose the Talk to a human option (then type it again when prompted).
2. When asked by the bot, enter Charter Bank.
3. Select I still need a human, then proceed with Contact us.
4. Tap Let’s talk then choose either Get a call or Start messaging. 

For the old "Help" menu:

1. Click the Help icon, then the Contact Us button.
2. Enter Charter Bank in the What can we help you with box.
3. Proceed with the Let's talk button.
4. Select either Start messaging or Get a call button.

I've added these links for more details:

• What to do if you can’t find downloaded transactions in QuickBooks Online
• What to do if you get a bank error or can't download transactions in QuickBooks Online

Comment again below if you need anything else. We'll respond as soon as we can.