I can share some options to make sure you can contact our support team, @The Next Wave.

First, let's fix the Help icon issue you have. You can begin by accessing your account using a private browser. Unlike a regular browser, this session doesn't store any cache that causes unexpected QuickBooks Online (QBO) behavior.

Here are the helpful shortcut keys you can use to access one:

• Ctrl+ Shift + N for Google Chrome .
• Ctrl + Shift + P for Mozilla Firefox  and Microsoft Edge .
• Command + Shift + N for Safari .

Once there, please follow the steps given by my peer above. You can also use our test drive to perform the said task.

Otherwise, you can use another link to get in touch with one of our representatives. I can share with you the steps to make this process a breeze.

Here's how:

1. Go to this link:  https://help.quickbooks.intuit.com/en_US/contact.
2. Select QuickBooks Online, and then Continue as guest.
3. Pick your QuickBooks version.
4. Click the Search for something else button to get live help.
5. Enter your question on the search bar, like "return USB card reader."
6. Click Search when you're ready.
   
7. Select either Start messaging or Get a callback. Then, follow the on-screen prompts to continue.

You can also check out our support hours so they can assist you promptly.

Once you've successfully returned your USB card reader, please know that you can order it anytime in the future.

If you're all set, you can use this handy guide on how to handle your USB reader seamlessly: Set up a card reader for QuickBooks GoPayment.

I'm still up and running to answer more USB reader concerns you may have. Feel free to comment back below so I can assist you further.