Hello there, @The Next Wave.
This isn't the kind of service we want you to experience in buying a USB reader from us. Since the USB reader, you bought isn't the one you wanted, I'd suggest contacting our Customer Support Team. They can guide you in the process of returning the USB reader and check why you haven't received a receipt email and invoice number.
To reach them, please follow the steps below:
- Click the Help icon in the upper right of the screen.
- Select Contact US on the pop-up.
- Enter what you're needing assistance with in the How can we help? field and choose Continue.
- Choose either Start messaging or Get a callback.
You can check our support hours to ensure we address your concern on time: QuickBooks Online Support.
I'm also adding here some resources that can guide you in using a USB reader and to know what's new with Go Payment:
I'll be right here to help you if there's anything else that you need. Just let me know by leaving a reply below. Take care!
