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Payroll 123
Level 2

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There are still several of us that cannot even get logged into Online Services to be able to send out invites at all.  This issue has been on going for my clients files (three Enterprise files for the same client all using desktop payroll) for over a year now.  It takes 45 minutes every payroll for me to email out the paystub because employees cannot get access as I cannot get the issue of even begin able to log in addressed.  200+ employees paid twice per month.  This will be the 2nd year my client's employees have no access and cannot get W2s either.  If it s not a Realm error that pops up,  showing all employees still to be invited or no access at all due to an unauthorized user error.  I am in single user mode, I am logging in as the ADMIN user and using our Intuit account that this client has had since before ViewMyPaycheck even existed.  All we get are canned explanations and no resolution.  This is a hosted file working in a cloud environment so I am not able to make any changes to the ini file, cannot reset internet settings, have no access to do any of the work abounds that I have seen suggested.  Support does not work when you work in this type of environment as they can do nothing either.  My client is truly upset as they pay a fortune for Enterprise and payroll for this to not work correctly.  Mailing W2s is so much fun too!!  Ridiculous that Intuit even made a change like this before they ensured it would actually work for every client in every situation.  I do not believe Intuit will ever fix this issue for my client.  

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