Thanks for joining this conversation, @RICH_1.
As mentioned by my colleague Lily, the E-file 10 digit PIN has no expiry date. The IRS will only provide you a new pin once it was missing or lost.
If you already followed the instruction shared by my colleague above and the issue persists, I highly suggest contacting our Phone Support team. They have tools that can pull up your account in a secure environment and check the cause of this odd behavior. They can also perform other troubleshooting steps to fix this for you.
Here's how to reach them:
- In QuickBooks Desktop (QBDT), go to the Help menu at the top to get to the QuickBooks Desktop Help.
- Select Contact Us at the bottom to connect with our live support.
Just in case, I'll also add this article that tackles E-filing issues in QBDT: Troubleshoot efile or epay rejection issues.
Please let me know how the call goes or if you have any other issues or concerns. I want to make sure everything is taken care of for you. I'll be more than willing to help. Have a great day!
