Hi there, @matthewamo.

I appreciate you for getting back to us here in the Community. Allow me to chime in and provide clarification about the information provided above.

My colleague intends to make sure that the option from the Preferences window is disabled. She's currently working on updating the post to ensure the details are accurate.

If it's turned off and the problem persists, I recommend contacting our QuickBooks Support Team. One of them will be able to assist you and help ensure the configuration in QuickBooks is correct.

Here's how you can reach them:

1. Go to the Help menu of the company file, then select QuickBooks Desktop Help. 
2. Hit the Contact us link. 
3. Click Search for something else.
4. Enter the necessary information, then tap Search.
5. Click on Start a Message.

You can also check the articles for more details about the features available to make the program more accessible to every person: Accessibility features in QuickBooks.

Fill me in if you have additional questions about the integrated apps with QuickBooks Desktop. I'm always here to help. Take care always.