I don't know about you guys but how about we stop for a second and think about this. Should Intuit keep releasing new broken versions of their software or stop F*ing around and fix the broken software that they broke when releasing version 2020?

We now have version 2021, Why? Why the heck are we releasing new versions of software that are broken? WHY?!?

This is exactly where you are going to start losing with so many new pieces of software available that are literally marketing to people feeling let down by the one piece of software that small and medium businesses cannot actually do without.

The more you flaunt your market share without taking on the responsibility of maintaining what you have made and relying on customer service agents that are constantly yelled at and berated by the data services department for only doing what they've been told to do through the myriad of mixed messages they get from management and data who both seem to be saying completely different things - you guys are courting disaster and it really doesn't seem like any one there actually cares at all. I'm not even asking for touchy feely response I'm asking for someone to take responsibility for their scew ups and fixing those screw ups befur you actually move on to a new version of broken software. I pay way too much for this kind of crap from this level of company.