I so agree with you.  Their support was not great in the past, now it's non existent.  For whatever reason I always have trouble getting logged into my Intuit account within QB (desktop-also don't trust the online version), but it works through a browser (which is how I was able to login here).  We have a new employee that I want to invite to Workforce and it keeps prompting me for my Intuit login (though it's very confusing because it says QuickBooks Payroll in this window) and it does not allow me to login.  I have reset my password 3 times in as many days and still can't access this.  I'm ready to look for different accounting software as well.