Hello there, zoelectricllc.
We can consider the remaining amount as bad debt because your customer will no longer pay it. Here are the steps that we can take:
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Check your aging accounts receivable.
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Create a bad debts expense account.
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Create a bad debt item.
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Create a credit memo for the bad debt.
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Apply the credit memo to the invoice.
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Run a bad debts report.
You can browse this link to see the detailed instructions on every steps: Write off bad debt in QuickBooks Online.
Though that,s how we do it in QuickBooks Online, we'd still recommend reaching out to your accountant. They know what's best for you and your books.
Keep us posted if you need anything else. Have a great day!
