I am a bookkeeper for a large company. We have almost 200 employees and 7 DQ locations in Montana. We constantly have problems with workforce and when the employees contact them via chat they are not helpfull. Often myself or one of the store managers have to do the chat in order to solve the issues. 

To pay so much for Intuit Enterprise with Workforce and not being able to talk to a support person by phone is unacceptable. Why they eliminated the call option or call back option is beyond me. 

I complain everything to Intuit if I have one of there reps on the phone but they will not take any responsibility. To everytime waste that much time on a chat is crazy.

Hopefully they read this and take note!!