Hello again, AmyL1.

There are reasons why QuickBooks Desktop crashes. It could be due to the following:

• The company name may be too long.
• A damaged or missing QBWUSER.INI file.
• A corrupt hard drive.
• The program files or QuickBooks Desktop installation may be damaged.
• A damaged Windows operating system.

I can see that you've already performed the recommended troubleshooting steps to fix the issue. But since you continue to encounter the same result, I suggest reaching out to our Customer Care Team for further assistance. They have tools like screen-sharing that will help check the root cause and find a permanent solution to this issue.

For future tasks, visit our Community Help Articles hub, if you need tips and related articles.

If you have any other QuickBooks questions when managing your account, feel free to comment below. I'd be more than happy to answer it for you. Have a great day.