You've come to the right place, nappybeth.

QuickBooks balance depends on the transactions entered in the system. 

Every time you're getting an incorrect QuickBooks balance, you'll have to start reviewing and making sure your opening balance is correct. Then, ensure to match and categorize your bank transaction. Unreviewed transactions may affect your opening balance.

Lastly, review any discrepancy reports. Make sure that you're reconciling the right account for the right month. For more information and detailed steps, please read this article: Fix Beginning Balance Issues when reconciled.

For future reference, you can run reports in QuickBooks Online to view useful information for your business.

Reach out to us for further assistance. We always make sure to help you anytime.