Hi there, MJPR2018. I appreciate you for keeping us updated.
Let me share information about freezing issue when emailing in QuickBooks.
It usually happens when Windows 10 released an update. I recommend downloading the update by going to Updates & Security under Settings in Windows.
However, if running updates didn't solve the issue, follow the steps below:
- Change the file type of your logo in QuickBooks from JPG to PNG.
- Edit the form template and uncheck the Use Logo option to remove the logos
- Uninstall the update in Windows 10.
Take a look at this article for more information about this process: QuickBooks Desktop for Windows freezes when trying to email or print.
If the problem persists, I recommend contacting our Customer Care Team again. Just provide your previous ticket number, one of our support agents can take a look at it and review the notes you have from your previous contact to continue where the last agent left off.
Get in touch with me here should you need additional assistance. I'm always here to lend a hand. Take care.
