Thanks for reaching out to the Community, @nappybeth.

The bank balance is your bank's actual balance from the last bank feed update. If bank balance is greater than your QuickBooks balance, there might be some transactions that are causing the difference.

These are the factors that can affect how the balances are shown on your Dashboard.

• Outstanding transactions.
• New transactions for a connected account.
• Duplicate transactions.
• Edited or deleted transactions.
• Card (liability) account.

There are different ways on how to fix this depending on the scenarios above. Check out this article for the complete guide: Fix beginning balance issues if you've reconciled the account in the past QuickBooks Online.

Also, I suggest reconciling your account again to ensure your beginning balance matches your bank statement. Refer to this article for future reference: Reconcile an account in QuickBooks Online.

Please leave a comment below if you have any other questions or concerns. I'll be here to assist. Have a good one!