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Haakon_cd
Level 1

In my A/R aging report it shows several negative customer balances, but when I go to write them off as bad debts, QB tells me there are no open invoices for those customers. How do I resolve this?

Our file is pretty much a mess in several aspects, but in my A/R aging reports, it shows several customers who have negative balances. However, when I go to write those off as bad debts, I get a message that there are no open invoices for those particular customers. However when I go to the transaction history for the individual customers, I can find overdue invoices, however the amounts don't match (from overdue invoice to A/R aging report balances). Where are these balances coming from, and how do I get it all cleared up? These are balances from previous years, and there are probably 30 customers with these negative balances.

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