QB Enterprise 2020 Edition
When making bills and invoices that are dated more than 2-4 days before the current date, QB takes about a minute to two minutes to process. I have narrowed the problem down to being - it is a few line items I have that are in the negative.
If we make bills/invoices that are dated the same day - no problem. Try to go back a few days - and the screen gets stuck on "recording transaction" for about 2 minutes. I can't even edit an invoice from over a week ago because it makes QB have to force quit. I have to save the file as a PDF and then edit it on my computer.
I have done the following NUMEROUS times:
-verify and rebuild
-rename file
-relocate file
-uninstall and reinstall QB
I have stayed on the phone with QB agents for literally hours.
The case was escalated to QB Data team and they returned the file saying they had fixed the issue. They didn't. The problem still exists.
I cannot send the file to QB Data Team again - I had to re-enter every single transaction we did in the time it took QB to review the file. Sure they warn you of this - but it took them 6 days to return the file to me. Who on here cannot operate their business for 6 days? Ridiculous. I had to run payroll in that time frame, invoice numerous customers, run credit cards, and enter drafts for large amounts. Truly unbelievable that QB's only solution is to send the file in and wait. I am so frustrated and am hoping someone on here has experienced this problem and found a solution.
