Hi there, Gene-Lilley.

I know that this hasn't been easy for you and your business.

Please know that we're already aware that Microsoft no longer provides security updates or technical support for Internet Explorer. While we're working to integrate QuickBooks with other web browsers, you'll want to consider manually importing your bank transactions. This way, you'll be able to keep your bank accounts accurate and up-to-date.

Feel free to follow the steps provided by my colleague, Rea_M (see above). Once your bank transactions are in, it's to time to match and categorize them.

I also encourage visiting our blog from time to time to stay current with our product updates and enhancements.

If there's anything else that I can help you with, please don't hesitate to drop a reply below. Stay safe and healthy.