Good Afternoon, @Irichards.
It's great to see you back in the Community. To receive the best advice on how to resolve this issue, can you please provide me with some additional information or screenshots? This will help me determine the best solution for your business.
You can check out some of these articles to help you out:
I want to make sure that you're able to get your problem fixed as soon as possible. I'm always here to lend a helping hand. I'll be back around shortly.
