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Catherine_B
QuickBooks Team

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Hello there, Mark3.

 

It's possible that the most recent backup was saved on another file location. We can try to locate it so you don't have to re-enter past transactions. To do that, you can follow the steps provided by my colleague @DivinaMercy_N on how to do the spotlight or wildcard search.

 

On the other hand, if you see that you have a backup dated September 6 and you're unable to see that data from August up to the present, I'd suggest giving us a call so our Phone Support Team. They can further investigate it and look into into your company file ina secure environment.

 

However, if the recent backup was last August, you'll have to renter the transactions. Just ensure that you save your work before closing the software to avoid data loss. To give you further information about company file back up and restoring them, check out these articles: 

 

Feel free to reach out to us is y of have other questions. You take care always and have a great day!

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