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wamon
Level 1

Having to click Start Scan in QB DB Server Manager when QB stops working

Hi all, I'm really hoping someone can help with this ongoing problem that's eluding me.

 

The office is running QuickBooks Desktop Enterprise 19.  There about about a dozen workstations and the server is Windows Server 2016.  Suddenly, QuickBooks just stops working for everyone in the office (and this happens a few times a week).  The fix is simple but cumbersome: go to the server, open QuickBooks Database Server Manager, click Start Scan, and click OK to run the scan.  It always says: "Network Diagnostics: Check successful - no issues found.  Network Diagnostics: Repair successful."  This completely fixes the problem and the users can use QuickBooks again.

 

Anyone have any idea what's going on?!  How can I fix this problem?  Or can I at least automate this process so I don't have to keep going to the server and doing this temporary fix?

 

Thanks in advance!

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