Hello, @jh2399.

Thank you for sharing detailed information. Let me provide you some troubleshooting steps that will help you fix this issue on your Intuit Data Protect.

First, you’ll have to update your QuickBooks to the latest release.

Here’s how.

1. Open your QuickBooks Desktop. 
2. Click the Help button located at the top.
3. Select Update QuickBooks Desktop.
4. Click the Update Now tab, and scroll down and put a checkmark on Data Protect.
5. Then, click the Get Updates button.

Once done, update your Intuit Data Protect to the latest release to avoid errors or unexpected behaviors. This will also ensure that your backups go smoothly.

1. On your desktop toolbar, select the up arrow ^ It’s usually in the lower-right corner near the clock, and look for Intuit Data Protect icon.
2. Right-click on the icon and select About Intuit Data Protect.
3. Click the Update button.

I’m adding here an article on how to fix issues when you can’t back up your QuickBooks Desktop file with Intuit Data Protect: Troubleshoot Intuit Data Protect. 

Please leave a comment below if you need further assistance. I am here to help. Keep safe.