It won't allow me to add a name to the new rates. When I type something different in and then tab to the next field, it automatically erases what I just typed. I can't seem to use what's given in the menu, but can't create a new one either...it's a loop I can't get through; and taxes are due in 2 weeks, so I'll have to figure out a manual way to calculate it.

I've already talked with the support team. They said they were emailing me a ticket or case number, but I never seem to receive those emails, so I don't know if the case is really being reviewed. If you would, please submit this issue. This sounds like an issue for many users.