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Replying to:
GeorgeIoak
Level 3

Sales Order Total Doesn't Match Invoices

I have a Sales Order and when I check the Transaction History is lists 4 Invoices which is correct but the quantities on the 1st invoice are not being counted so the Backordered quantity is incorrect.

 

When I open the 2nd invoice in the Transaction History list the "PREV INV" column shows 0. If I go to the 3rd invoice in the list and look at the "PREV INV" column it only shows the total from the 2nd invoice.

 

So the sales order corectly lists the invoices and keeps track of the totals for invoices 2, 3, and 4 but it refuses to count the totals in the 1st invoice.

 

How can I correct this problem? I have verified and rebuilt data and that didn't help.

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