Hello there,
There’s an open investigation where the check details are not printing correctly (INV-40223). Our engineers are actively working to get this problem resolved as soon as possible.
In the meantime, please sign up for the list of affected users. This way, you’ll receive an email on the resolution status.
Reaching out to our QBO Care Team ensures that your personal information is added in a secure space. Here’s how to contact them:
- Go to the Help icon at the top to select the Contact Us link.
- This will open another window where you can enter the issue/topic.
- Once done, click on the Let’s talk button to view the support information.
- From there, select how you want to get in touch with our support team.
Rest assured, I’ll update the post once the permanent solution is available.
For future reference, check out the Align how your checks print article. It provides an overview of how to update the Adobe Reader as well as steps to fine-tune the alignment of the check.
I appreciate your patience while we’re working through this. If there’s anything else I can help you with, click the Reply button and leave a comment. I’ll be right here to assist further.
