Thanks for also contributing @PreciousB, the feedback is most definitely helpful. 

I understand and appreciate the need to protect our accounting information but someone from our group needs to be able to reset passwords accordingly. Google's admin panel does just this. 

While I was onsite and we sent the confirmation email, they received an email with a link to reset the password and that link said it would send a code to a wrong number via text. I deleted the user with the hopes of re-adding them and entering the correct details but now it still directs us to the same process. When adding the user once again I can only add their name and email address and when they clicked on the invite link they are asked to sign in instead of to sign up and it also still sends the confirmation code to the wrong telephone number (which is a landline and can't receive texts). 

I will try to find the screenshot you shared tomorrow when I'm back on site with the user. Thanks again for the help!